This blog is part of our Digital Transformation series inspired by key highlights from the presentation, How to Reimagine and Reset Your Organization for a Digital Transformation. Shown at Emerging Horizon, the 2017 North Carolina Council of Community Programs Conference held in Pinehurst, NC, this presentation was given by Core Solutions CEO Ravi Ganesan.
Many of us recognize the power that social media wields; it’s a widely accessible tool that can amplify voices, spread news fast, bring people together and encourage communication and learning when used with good intentions. Social scientists believe that our society is currently living in the Industrial Revolution 4.0—a world in which tools like social media platforms and wearable tech generate massive amounts of data that have the potential to contribute to better business models, more informed business decisions and increasingly empowered consumers. The biggest takeaway that behavioral health organizations must learn during this era is that empowered consumers can greatly impact businesses, and ignoring consumers’ voices will guarantee roadblocks for behavioral health organizations today.