by Michael Arevalo, Psy.D., PMP on January 6, 2026
According to a 2025 Behavioral Health Business survey, 85% of behavioral health organizations rely on multiple systems to accomplish their day-to-day work. These siloes lead to limited integration with other providers in the care network (47%), poor access to the right analytics (47%), and difficulties upgrading systems when needed (33%).
An electronic health record (EHR) designed for behavioral health and intellectual and developmental disabilities (IDD) — like Core Solutions’ Cx360 Enterprise EHR and Cx360 Intelligence platform — can help solve these issues. Core’s technology unites disparate systems, creating a centralized resource for streamlined documentation, better care coordination, client empowerment, and reduced administrative strain.
But while behavioral health and IDD organizations grapple with similar challenges, each is unique and requires specific things from their EHR system. Which technologies will help your organization meet its exact needs? Consider the answers to these common questions.
Choosing the Right Behavioral Health EHR Solutions
1. Which EHR is best for large behavioral health organizations?
The Cx360 Enterprise EHR is best for large organizations, particularly those with cross-state facilities, multiple specialty areas, or evolving needs. The Enterprise EHR platform offers:
- Scheduling capabilities, evidence-based workflows, and fully encrypted communication features to enable strong care coordination
- Advanced reporting and analytics via an intuitive data dashboard
- A secure client portal and telehealth delivery mechanism
- A robust library of clinical assessment tools, risk stratification scoring, and documentation templates
- Revenue cycle management (RCM) features to support your organization’s bottom line
The Cx360 Enterprise EHR system makes the complexity of running a modern behavioral health clinic easy, providing a one-stop-shop for scalable, configurable capabilities.
2. Which EHR is best for small or midsized behavioral health organizations?
The Cx360 Intelligence platform is purpose-built for small to midsized organizations, offering largely the same power as the Enterprise platform with minimized complexity. The Intelligence EHR system is powered by artificial intelligence (AI) that assists with treatment planning, compliance, scheduling, and billing. The platform also supports scheduling, communication, and revenue cycle management.
Cx360 Intelligence is ideal if your team needs:
- Time-saving automation: Generate automatic client care summaries and use ambient documentation to capture session details without manual note-taking.
- Evidence-informed clinical guidance: Support treatment planning with AI-generated recommendations based on your providers’ charts, records, and transcribed session notes.
- Actionable insights at a glance: Access risk stratification tools, intuitive dashboards, and the Data Explorer solution, which helps you visualize your entire caseload at once.
Cx360 Intelligence also comes with an embedded “Ask Me” feature, through which providers can query the client chart to access summaries of client histories, risk factors, and treatment progress to aid in clinical decision-making — without the additional administrative burden.
3. Which EHR can I integrate into my existing systems?
The Cx360 Enterprise EHR is fully integrable and interoperable. When implementing the technology, we use preconfigured starting points, then build collaboratively to align the tech to your organization’s needs.
Cx360 Intelligence can work in tandem with your EHR, allowing you to get the most out of documentation, data, planning, and point-of-care capabilities without needing to expend significant resources getting things set up.
4. Can I explore each of Core’s behavioral health EHRs first to determine which is best for my organization?
If you’re not sure how to select an EHR that’s best for your organization, a demo with the Core team of behavioral health tech experts is the perfect first step. We’ll take the time to understand your organization’s needs, walk you through each technology option, and explore the capabilities that might be best for your team. You’ll get hands-on experience with both the Cx360 Enterprise and the Cx360 Intelligence EHRs before you move forward.
6. How do I know if I need access to Core Solutions’ mobile app?
You might need the Cx360 GO mobile app — which is powered by the Intelligence solution — if your providers frequently need quick access to client notes when they’re on the go. Cx360 GO provides real-time, secure access to:
- Ambient documentation, through which providers can record spoken notes and receive immediate transcriptions
- Symptom tracking that spots hard-to-see symptoms and connects them with possible diagnoses
Easing Your Organization’s Concerns
7. Will I discover hidden fees later?
Never. We’ll lay out all the costs up front and help you decide which technologies are right for your organization’s budget and needs. We value transparency, so we don’t hide any fees at any time. If you decide to introduce new technologies later, we’ll walk through the costs together and make sure you have everything you need to feel confident about expanding your investment with us.
8. Is the Cx360 AI technology safe?
Figuring out how to select an EHR often starts with one big question: How secure is the technology? Good news: All of our software — including our AI-powered solutions — are designed according to the highest global standards for security and data privacy. Our AI tools safeguard protected health information and fully comply with the latest HIPAA and regulatory standards.
9. Can the Cx360 technology help my organization meet evolving compliance regulations?
In addition to being built to align with HIPAA and compliance regulations, the Cx360 Enterprise behavioral health EHR comes with an embedded and automated compliance tracker. The tracker automatically filters compliance-related tasks to the appropriate team member, then routes the next task to the next team member upon completion. Your team can easily see upcoming compliance deadlines and be notified when those deadlines are approaching.
Core's behavioral health and IDD EHR systems also align with ICD-10, Current Procedural Terminology (CPT), and Healthcare Common Procedure Coding System (HCPCS) coding standards, which helps ensure your team consistently assigns the right billing codes to the right services. This feature not only helps you avoid costly payment delays or claim denials and rejections, but it also helps prevent non-compliance fees.
Get the Right Tech and the Right Team With Core Solutions
At Core Solutions, we build our technologies for one reason: to help organizations like yours drive long-term financial sustainability while delivering high-quality behavioral healthcare. Reach out today to schedule a demo of the Cx360 Enterprise EHR, Cx360 Intelligence, or any of our other leading behavioral health and IDD software.
