This article is part 3 of a 7 part series derived from ‘7 Habits for Technology Driven Healthcare Organizations’ – a presentation led by Ravi Ganesan, President of Core Solutions, at the 2015 Open Minds Technology & Informatics Institute.
Put first things first. To become a leading technology-driven healthcare organization, it’s important to not only visualize how the future state of your organization will operate, but to create physical manifestation of those ideas. This includes aligning major milestones with your organization’s purpose, values, roles and priorities. Defining these objectives will streamline company-wide decision-making and put your organization on the fast-track to success.
In a recent survey1, CIOs identified their top business objectives, which named “improved patient satisfaction” as number one. While five years ago, this goal would not have been listed as a top business objective, today it is a major corporate and financial priority as patient outcomes are tied to payment milestones. This demonstrates how transformations to care delivery models are causing priorities to shift, including a heightened emphasis on progress made to healthcare IT.
Consider these top 10 healthcare priorities that rely on healthcare IT to increase patient satisfaction.
Prepare for system upgrades, reevaluate patient engagement and optimize information
Achieve optimal EHR benefits for the facility, enterprise and extended enterprise
CIOs to develop an understanding of specific challenges and opportunities in post-acute settings
Extended Enterprise Integration Architecture
Integrate with non-owned entities and create a methodology for dealing with the complexities
Make virtual care more affordable in an era of high-deductible health plans
Healthcare Mobility and the Internet of Things
Enable a future wave of healthcare mobility, automated action and control
Promote patient satisfaction, loyalty to provider networks and patient engagement
Add to retrospective analytic dashboards and develop predictive and prescriptive capabilities
Security and Risk
Escalate security to the board level to address the growing number of reported breaches
IT Cost and Performance Management
Reduce administrative expenses while also improving capacity and performance
This infographic demonstrates common threads, including EHR, telemedicine, healthcare mobility, consumer engagement, population health, business intelligence and IoT. The physical manifestation of these priorities has caused 62% of survey2 respondents to see an increase in their IT operating budget. This financial commitment suggests that organizations are moving in the right direction, and segmenting tasks into four buckets: important, important-urgent, important not-urgent, not important. These buckets provide organizations with a clear vision, timeline and necessary steps for becoming a technology-driven healthcare organization.
Download the worksheet below to take a few moments and segment your organizations IT projects into one of the four buckets. After prioritizing these projects, establish a timeline for completion that you can share with your leadership team.