by Core Solutions on September 18, 2025
Core Solutions has launched Cx360 Clinical Assist, the AI-powered clinical support tool designed to work directly within FHIR-enabled electronic health records (EHRs). Built on the Core Solutions Intelligence platform, Clinical Assist delivers connected insights and tools that streamline workflows and enhance decision-making at the point of care. In this conversation with Michael Arevalo, PsyD, Core's Director of Clinical Strategy, Dr. Arevalo explains how Clinical Assist supports providers with smarter documentation, better outcomes, and more intuitive access to the information they need.
Note: Dr. Arevalo's responses have been lightly edited for clarity and flow.
Q: What's the big idea behind Cx360 Clinical Assist?
Dr. Michael Arevalo (MA): The idea behind CX360 Clinical Assist is simple: Clinicians shouldn't have to choose between focusing on their clients or keeping up with documentation, compliance, and workflows. With Clinical Assist, we've built an AI-powered layer that integrates directly into an organization's existing EHR — whether it's Core's Cx360 Enterprise or any system with FHIR capability. So instead of replacing what you already have, you're enhancing it.
Q: Who is Clinical Assist designed for?
MA: CX360 Clinical Assist is designed for behavioral health providers and organizations of all sizes who want to reduce administrative burden, improve documentation quality, and increase time for direct care without going through the disruption of switching EHRs. Whether you're a large enterprise health system or a community mental health agency, Clinical Assist helps clinicians reclaim their time while ensuring organizations meet compliance and quality standards.
Q: What is the "magic" of Clinical Assist?
MA: The magic isn't just AI. It's how Clinical Assist integrates automation, guidance, and discovery in a way that's tailored to behavioral health and whole-person care. It makes clinicians work easier while unlocking insights that lead to improved client outcomes, stronger organizations, and more sustainable systems.
Clinical Assist automates the repetitive, time-consuming tasks like documentation, treatment plan updates, and compliance checks. It frees up clinicians to spend more time focusing on clients as a whole person, not just their paperwork. It guides providers in real time with symptom tracking, recommended assessments, and integrates a person’s entire history to understand the full context of someone's life. That's medical, behavioral, and social determinants of health. It helps to ensure that every critical detail is included and supports a more holistic approach to care. For discovery, it surfaces every data point for actionable insights. That means better care coordination, fewer missed needs, stronger support for value-based reimbursement, and ultimately improved outcomes for both clients and organizations.
Q: Can you share an example of how Clinical Assist can improve clinician efficiency?
MA: Let's take a common scenario: a therapist running back-to-back sessions. With the "Automate" solutions, Clinical Assist captures sessions, creates a complete clinical note, and provides progress on the treatment plan. Instead of spending hours at night catching up on documentation, the clinician leaves work on time and avoids burnout.
With the "Guide" solutions, the clinician has the capability for note auditing. The system can check compliance and suggest edits to address important clinical quality and payer requirements.
With the "Discover" solutions, over time, those data points roll up into actionable insights. For example, a clinic may see trends across clients like raising anxiety that could be linked to housing instability. Then they connect clients with case management. They can adjust programming or use that data to secure funding.
At the individual level, Clinical Assist improves efficiency and ensures nothing is missed for the client sitting in front of them, and at the organizational level, it helps deliver whole-person care and better outcomes by surfacing patterns that can often be difficult to track.
Q: What industry need does Clinical Assist address?
MA: Cx360 Clinical Assist addresses the need for a simple, efficient platform that supports whole-person care. It supports clinicians by making their workflows more seamless and less burdensome, while enabling organizations to pull insights in a manner that can better help the people being served.
To explore what's possible with Cx360 Clinical Assist, get a demonstration today.
